Story image

Domain launches innovative Facebook Messenger chat bot

10 May 2016

Recently, Domain (Australian real estate website) announced they would be utilising bots to help service their customers.

At Facebook’s F8 conference, Facebook launched the Messenger Platform (in beta), which made it possible for developers to connect with the more than 900 million people across the globe who use Messenger in a new, innovative and interactive way.

Essentially, the Messenger bot employed by Domain will allow consumers to find properties by asking for the information they need via Messenger, creating a whole new property search interaction for Australian consumers.

Bots for Messenger are designed for anyone in the world who want to reach people on mobile – regardless of the size of company or idea. They can be effective for any business, as it doesn’t matter whether building apps or experiences to share weather updates, confirm hotel reservations or send receipts from a recent purchase, bots make it possible be more personal, proactive and streamlined in the way that you interact with people.

Domain’s bot

Now people exploring suburbs in Australia can start a Messenger chat with Domain and ‘drop a pin’ or simply search a location. The Domain bot will instantly show them properties relevant to their location or search details.

What’s more, people wanting to know the value of a house they walk by can start a chat with Domain and ask for the price on any address – it doesn’t even have to be for sale. The bot will instantly respond with a full property profile.

“We’re always looking for ways to make searching for property easier and more enjoyable, and our Messenger bot is a great way for people to instantly access the information they need quickly to get ahead in the property market,” says Damon Pezaro, chief product officer at Domain. “Consolidating property search into one of the most popular consumer apps creates a whole new experience for Domain’s audience. It’s widely cited that consumers spend around 85% of their time using just five smartphone apps each month. Creating a Domain bot for Messenger allows a more natural communication interaction and saves consumers time flipping between apps and websites.”

Regardless of what happens, it certainly opens up a plethora of new opportunities for future developers and business solutions.

New Zealand Govt announces cloud framework agreement with SAP
“Data-driven solutions are the most powerful way to solve some of society’s most pressing problems."
What is a kilogram? Lower Hutt holds its own weight on a global scale
Forget the old ways of measuring a kilogram – quantum physics is going to be the driver of massive change in the way we look at some of the most common forms of measurements.
How digitisation delivers speed to Porsche service documents
With its Service Department drowning in paperwork, Giltrap Porsche looked to Fuji Xerox New Zealand and its DocuShare Flex cloud document management solution for digital answers.
Govt & Canterbury Uni pour $7m into gaming research
The funding will be used to boost the University of Canterbury’s Applied Immersive Gaming Initiative, which will research and accelerate public use of immersing gaming applications.
This Feilding school has just won an international robotics award (again!)
“In typical Kiwi fashion, our students think laterally to solve challenges, build prototypes, test and retest until they have a working model. All on their own time and all with their own ideas."
Adobe & Software AG transform customer experience management
Adobe and Software AG have announced a partnership that will help businesses transform their customer experience management.
Chch crypto exchange Cryptopia facing liquidation
It seems that Christchurch-based cryptocurrency exchange Cryptopia has been unable to recover after malicious cyber attackers stole around $20 million worth of cryptocurrency.
Adobe & Amazon: Making merchants' stores a lot more powerful
Magento Commerce branded stores for Amazon sellers features native integration with Amazon merchant tools including Amazon Pay and Fulfillment by Amazon. These provide the convenience of secure payments and speedy shipping services for buyers.