Story image

Internet users love IoT devices but loathe the lack of security

23 Nov 2018

Internet users across Asia Pacific demand more security and privacy guarantees from Internet of things (IoT) device manufacturers, with many wary of how secure their devices really are.

The Internet Society conducted a survey of 951 internet users, of which 11% were from Australia, New Zealand, and the Pacific Islands.

The survey says that IoT devices are now commonplace. 70% of respondents own at least one IoT devices, and almost half already own three or more devices.

The most popular devices include appliances like smart TVs and fridges, as well as connected wearables, fitness monitors, and voice assistants like Google Home. Virtual reality headsets were also popular.

Despite the widespread reach of those devices, two thirds of respondents said security is a key factor that influences their buying decision.

However, 90% of respondents said they don’t trust IoT manufacturers and service providers to secure their device. 

"There is a need to ensure that manufacturers and suppliers of IoT products and services protect consumers and the privacy of their data. Currently, the measures that are in place do not match the degree of concern from current and future owners of IoT devices,” comments Internet Society regional director of the Asia-Pacific Regional Bureau, Rajnesh Singh.

Main respondent concerns included personal information leaks (81%); hacking devices for criminal purposes (73%); hacking personal information (72%); and monitoring without knowledge or consent (71%).

Of those who don’t own an IoT device, 60% said they’re unlikely to use a device if there’s no guarantees that their personal information will be fully protected.

Despite their concerns, many respondents don’t actually know how to protect themselves.

Only half of respondents who own an IoT device have changed their password; and a third have read both the privacy policy and terms and conditions associated with their device.

Almost 50% of respondents who haven’t changed their device passwords also claimed that their devices don’t have one. Apathy is also evident: 30% decided not to change passwords, and 10% didn’t know how.

Respondents were very clear about what they would like to see in terms of security and privacy protections in IoT devices.

Many respondents said they would purchase IoT devices with a security guarantee, for example a certification label or trust mark.

They signalled requirements such as:

•    The option to delete personal data collected (84%)
•    Know what kinds of personal data the IoT device captures (84%)
•    Know who can access this information (83%)
•    Know how this information is used (77%)
•    Know where this information is stored (72%)

Security flaw in Xiaomi electric scooters could have deadly consequences
An attacker could target a rider, and then cause the scooter to suddenly brake or accelerate.
Four ways the technology landscape will change in 2019
Until now, organisations have only spoken about innovative technologies somewhat theoretically. This has left people without a solid understanding of how they will ultimately manifest in our work and personal lives.
IDC: Top 10 trends for NZ’s digital transformation
The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.
Kiwi partner named in HubSpot’s global top five
Hype & Dexter is an Auckland-based agency that specialises in providing organisations with marketing automation solutions.
Moustache Republic expands Aussie presence with new exec
The Kiwi digital commerce partner has appointed a Sydney-based director to oversee the expansion of the company’s Australian footprint.
Epson’s new EcoTank range with two years printing per tank
With 11 new EcoTank printers that give an average user two years of printing and cost just $17.99/colour to refill, Epson is ready to change the game.
Te reo Māori goes global via language app called Drops
If you’re keen to learn a few words of Māori – or as much as 90% of the language, you may want to check out an Android and iOS app called Drops.
Reckon Group announces a steady profit in 2018
Reckon continued its investment in growth throughout the year with a development spend of $14.3 million.