Story image

ANZ pushes for fewer paper statements

13 Apr 16

ANZ has announced plans to further reduce the number of paper bank statements it sends out, by giving ANZ goMoney app users the ability to turn off paper statements for their everyday accounts and personal credit cards. 

Statement stopper functionality was made available to ANZ’s internet banking users in March 2013. The number of paper statements sent out by ANZ dropped by 46%, the bank says.

Customers who opt to stop paper statements, can view or download them via internet banking and goMoney instead. 

“Customers are increasingly moving towards digital statements. 75% of our customers are receiving at least one statement online. Having this option in goMoney will make it even easier for our customers to manage their statements and will also be better on the environment too,” says Liz Maguire, ANZ’s Head of Digital Channels and Transformation. 

According Maguire,  ANZ has been steadily reducing the amount of paper it uses since 2011.

“The savings amount to around 363 tonnes of paper (roughly the weight of 60 elephants) or 72 million sheets of A4 paper,” Maguire says.

ANZ says the goMoney app  has more 600,000 active users. Since its launch in 2011, goMoney has been regularly updated and improved to make banking on-the-go easier and more secure for customers. 

The bank launched goMoney Wallet, a feature within goMoney that enables customers to make payments with their Android phone. It has been enabled in goMoney by 33,000 customers with more than $1.7 million in payments made since its launch last December.

How blockchain will impact NZ’s economy
Distributed ledgers and blockchain are anticipated to provide a positive uplift to New Zealand’s economy.
25% of malicious emails still make it through to recipients
Popular email security programmes may fail to detect as much as 25% of all emails with malicious or dangerous attachments, a study from Mimecast says.
Human value must be put back in marketing - report
“Digital is now so widely adopted that its novelty has worn off. In their attempt to declutter, people are being more selective about which products and services they incorporate into their daily lives."
Wine firm uses AR to tell its story right on the bottle
A Central Otago wine company is using augmented reality (AR) and a ‘digital first’ strategy to change the way it builds its brand and engages with customers.
DigiCert conquers Google's distrust of Symantec certs
“This could have been an extremely disruptive event to online commerce," comments DigiCert CEO John Merrill. 
Protecting organisations against internal fraud
Most companies tend to take a basic approach that focuses on numbers and compliance, without much room for grey areas or negotiation.
Telesmart to deliver Cloud Calling for Microsoft Teams
The integration will allow Telesmart’s Cloud Calling for Microsoft Teams to natively enable external voice connectivity from within Teams collaborative workflow environment.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."