Christchurch-based tech company iViis has been working with businesses and individuals affected by the November 2016 Kaikoura earthquakes to get access to insurance services from IAG.
Nick Shier, iViis managing director, says the Kaikoura earthquakes created new challenges for accessing and managing insurance information for both insurers and their customers.
He says that new and innovative approaches technology held the answer as they could manage both the size and complexity of insurance issues.
“We have taken a radically different, but radically simple approach: empower loss adjusters, project managers, claims officers to easily gather and process information and communicate with each other using a simple web-based application that connects back to the core insurance system,” he says.
iViis provides cloud technology that helps integrate, automate and extend IT systems.
In this case, the company chose to build a simple web application that connects to larger systems in the background - much like how internet banking works, Shiers explains.
IAG is just one organisation that has adopted the iViis system. Mark Webley, Technology Services Business Partner at IAG.
“In this kind of event we need to gather a lot more specialist information, such as foundation or retaining wall damage for example, than in a normal claim event,” he says.
“With a disaster, you don’t know what the requirements might be, and the ability to monitor, measure and deliver in a quick manner is what we want to achieve for our customers,” says Mark.
Other companies such as Chorus and Heller partner with iViis to improve their IT systems.
iViis is based in Christchurch. It also has offices in Auckland, Hamilton, Sydney, Brisbane and the Gold Coast.