Story image

Kiwi ISP releases 'groundbreaking' app feature

02 Sep 2016

Bigpipe has just released a new app feature to help customers test their broadband connection for faults.

The Kiwi Internet Services Provider’s (ISP) automated line testing feature is the first of its kind in New Zealand. It's also a key part of the company’s drive to be the technology leader across the broadband industry.

Sarvajith Ravishankar, product manager at Bigpipe, says for many New Zealanders ADSL broadband is still their only connection option. He explains that the copper network ADSL runs on has been around for a long time and isn’t very reliable.

“Faults can be caused by a huge number of factors outside an ISP's control, from corrosion, to pest infestations, to rain,” says Ravishankar.

“Customers also face a myriad of issues that can be caused by home equipment. An ISP can't directly control many of these factors - but Bigpipe can still help customers a great deal with our new line-testing feature," he says.

Ravishankar adds that if their customers are unfortunate enough to experience connection problems, it’s often difficult for them to identify where the problem lies.

“Our new line-testing feature means if our customers are having a problem with their connection, they can automatically discover what may be wrong, with just the push of a button, without needing to contact us in the first instance,” he says. 

“Our technology allows us to remotely identify the cause of many faults, reducing customer frustration as well as troubleshooting time.”

Currently, Bigpipe is offering its customers free fibre upgrades and gigabit availability has been announced for areas serviced by Enable and Ultrafast Fibre. 

“If Chorus or another LFC launch gigabit plans elsewhere, we’d love to upgrade our customers in those regions as well,” says Ravishankar.

Web design programmers do an about face – again!
Google is aggressively pushing speed in the mobile environment as a critical ranking factor, and many eb design teams struggling to reach 80%+ speed scores on Google speed tests with gorgeous – but heavy - WordPress templates and themes.
Digital spending to hit US$1.2 trillion by 2022
A recent study by Zinnov shows that IoT spend reached US$201 billion in 2018 while outsourcing service providers generated $40 billion in revenue.
'Iwi Algorithm' can grow Aotearoa's mana
Ngāti Whātua Ōrākei innovation officer Te Aroha Grace says AI can help to combine the values from different cultures to help grow Aotearoa’s mana and brand – and AI is not just for commercial gain.
Dropbox brings in-country document hosting to A/NZ & Japan
Dropbox Business users in New Zealand, Australia, and Japan will be able to store their Dropbox files in-country, beginning in the second half of 2019.
Why 'right to repair' legislation could be a new lease on life for broken devices
“These companies are profiting at the expense of our environment and our pocketbooks as we become a throw-away society that discards over 6 million tonnes of electronics every year.”
Kiwis know security is important, but they're not doing much about it
Only 49% of respondents use antivirus software and even fewer – just 19% -  change their passwords regularly.
Instagram: The next big thing in online shopping?
This week Instagram announced a new feature called checkout, which allows users to buy products they find on Instagram.
Apple's AirPods now come with 'Hey Siri' functionality
The new AirPods come with a standard case or a Wireless Charging Case that holds additional charges for more than 24 hours of listening time.