Story image

Kiwi IT solutions provider to grow revenue by 200%

17 Dec 14

As its clients expand offshore and demand for local IT support services grows, Kiwi tech firm Origin expects its revenue to grow by over 200 per cent in the coming five years.

Established in a West Auckland garage fourteen years ago, Origin provides businesses with outsourced IT solutions, and currently has an annual revenue of $14 million. CEO Michael Russell says that’s projected to reach $50 million by 2018.

Current clients of Origin, which employs 90 staff, include Les Mills International, JUCY, The Better Drinks Co (Charlies) and Milford Asset Management. Russell says their success is largely down to New Zealand firms increasingly recognising quality local IT support services over offshore call centre support when considering their expansion overseas.

“We have found that being based in New Zealand is a significant advantage for us. We can visit our customers quickly if there are issues that can’t be dealt with easily over the phone or online, and we understand the way that local businesses operate,” explains Russell.

He says outsourcing IT support to the lowest cost provider overseas is not a viable model for New Zealand companies who are trying to develop new markets and satellite operations globally.

“As our customers expand, we grow with them,” says Russell. “We provide virtual systems support for our clients throughout the world in dozens of countries, thanks to our close business partnerships based here in New Zealand.”

“It’s no longer a case of the cheapest option being the best for many small and medium sized businesses either. They want easy and effortless relationships that deliver on time and on budget, and the highest quality of support services is necessary to ensure they can differentiate themselves from their competition.”

Origin has grown steadily since being established in 2000, and Russell says much of its expansion over the coming five years will be based on continued investments in systems, processes and people with a goal of ‘perfecting the ultimate customer experience’.

“To date, our service has been built on providing IT support to our customers, but we are now beginning to offer a systems and software architecture consultancy.”

Russell says at this stage there are no plans to float Origin. "Its not something we would rule out for the future but at this stage we will continue to fund our own growth and further establish as a frontrunner in IT services.”

With the growth, Origin expects to also take on up to 100 new staff over the next five years.

52mil users affected by Google+’s second data breach
Google+ APIs will be shut down within the next 90 days, and the consumer platform will be disabled in April 2019 instead of August 2019 as originally planned.
GirlBoss wins 2018 YES Emerging Alumni of the Year Award
The people have spoken – GirlBoss CEO and founder Alexia Hilbertidou has been crowned this year’s Young Enterprise Scheme (YES) Emerging Alumni of the Year.
SingleSource scores R&D grant to explore digital identity over blockchain
Callaghan Innovation has awarded a $318,000 R&D grant to Auckland-based firm SingleSource, a company that applies risk scoring to digital identity.
IDC: Standalone VR headset shipments grow 428.6% in 3Q18
The VR headset market returned to growth in 3Q18 after four consecutive quarters of decline and now makes up 97% of the combined market.
Spark Lab launches free cybersecurity tool for SMBs
Spark Lab has launched a new tool that it hopes will help New Zealand’s small businesses understand their cybersecurity risks.
Preparing for the future of work – growing big ideas from small spaces
We’ve all seen it: our offices are changing from the traditional four walls - to no walls. A need to reduce real estate costs is a key driver, as is enabling a more diverse and agile workforce.
Bluetooth-enabled traps could spell the end for NZ's pests
A Wellington conservation tech company has come up with a way of using Bluetooth to help capture pests like rats and stoats.
CERT NZ highlights rise of unauthorised access incidents
“In one case, the attacker gained access and tracked the business’s emails for at least six months. They gathered extensive knowledge of the business’s billing cycles."