Story image

Major milestones for Air New Zealand’s mobile app

24 Jan 2017

The Air New Zealand mobile app has hit its 1 millionth download, a figure the company says is a huge milestone for the airline.

Air New Zealand first launched its mobile platform in 2008, then relaunched in 2013 with enhanced functionality.

Since then, the airline has continued to add new features as it builds up its functionality.

Air New Zealand chief digital officer Avi Golan says a million downloads is an important milestone for the airline which is very focused on delivering great mobile experiences for customers.

“Customer satisfaction with the app is high. Customers who participated in research groups told us they use it almost every time they fly with us, with many commenting about how it makes travel easier,” Golan says.

According to Golan, Air New Zealand’s mobile app offers a range of features to enhance the check-in, lounge, and boarding experiences for customers, including the ability to check-in for flights, manage bookings on the go, track Airpoints balances and receive real-time flight information.

Golan says customers can look forward to the airline continuing to evolve and develop the apps it offers to further enhance their travel experience.

“Not only to manage their bookings and at the airport on the day of travel, but also earlier in the dreaming and planning phase,” he says.

In 2015, Air New Zealand also became one of the first airlines in the world to launch an app for the Apple Watch. The airline’s app is also now available on Android Wear.

“These versions of the app allow customers to receive real-time flight information and notifications on their device,” explains Golan.

“They also offer the ability to order coffee at certain lounges and act as an electronic boarding pass,” he adds.

Golan is also happy with the fact that the app has clocked its two millionth coffee order, via the popular coffee ordering function.

The ability to order a coffee from the app while visiting many of the airline’s lounges was added in 2014, and is one of the app’s most used features, according to Golan.

“The app remembers the customer’s coffee preference and invites them to order a coffee at the touch of a button whenever they enter the lounge,” Golan says.

“The customer receives another mobile alert when the coffee is ready to collect from the barista. Of the two million orders placed to date, almost half were for flat whites,” he muses.

How big data can revolutionise NZ’s hospitals
Miya Precision is being used across 17 wards and the emergency department at Palmerston North Hospital.
Time's up, tax dodgers: Multinational tech firms may soon pay their dues
Multinational tech and digital services firms may no longer have a free tax pass to operate in New Zealand. 
Spark’s new IoT network reaches 98% of New Zealand
Spark is the first company to confirm the nationwide completion of a Cat-M1 network in New Zealand.
WhatsApp users warned to change voicemail PINs
Attackers are allegedly gaining access to users’ WhatsApp accounts by using the default voicemail PIN to access voice authentication codes.
Robots to the fore – Key insights for New Zealand Business into RPA in 2019
From making artificial intelligence a business reality to closer ties to human colleagues, robotic process automation is gearing up for a strong 2019.
50 million tonnes of e-waste: IT faces sustainability challenges
“Through This is IT, we want to help people better understand the problem of today’s linear “take, make, dispose” thinking around IT products and its effects like e-waste, pollution and climate change."
Vocus & Vodafone unbundle NZ's fibre network
“Unbundling fibre will provide retail service providers with a flexible future-proofed platform regardless of what tomorrow brings."
IDC: A/NZ second highest APAC IoT spenders per capita
New IDC forecast expects the Internet of Things spending in Asia/Pacific excluding Japan to reach US$381.8 Billion by 2022.