Story image

McDonald's NZ EFTPOS outage could cost thousands per hour

23 Jan 2015

EFTPOS is down for all McDonald's restaurants throughout New Zealand and is impacting business.

Kim Bartlett, McDonald's New Zealand communications manager, says the team is currently working on a fix and don’t know how long it will take to be back up and running.

However, she says, “I can say it will be back up and running within the day, if not within the hour.”

So far the EFTPOS machines have been down for nearly three hours and the longer it's down the more impact it has.

With McDonald's annual turn over in New Zealand being $216 million, three hours of outage could have cost tens of thousands of dollars of lost revenue. 

Customers who don’t have cash are walking away and not coming back, says Bartlett.

However, she says the McDonald's restaurant crew are communicating with customers as they come in, informing them of the issue.

Bartlett was working onsite at a McDonald’s restaurant and says there was conveniently a cash machine around the corner which the crew could direct customers to, but not every restaurant will be this lucky.

She says while this has happened before it’s not a regular occurrence and is ‘pretty out of the blue’.

No comment could be provided on who the technology provider for McDonald's is, or if it was their fault or the network’s.

NVIDIA announces Jetson Nano: A US$99 tiny, yet mighty AI computer 
“Jetson Nano makes AI more accessible to everyone, and is supported by the same underlying architecture and software that powers the world's supercomputers.”
Slack doubles down on enterprise key management
EKM adds an extra layer of protection so customers can share conversations, files, and data while still meeting their own risk mitigation requirements.
NVIDIA introduces a new breed of high-performance workstations
“Data science is one of the fastest growing fields of computer science and impacts every industry."
Apple says its new iMacs are "pretty freaking powerful"
The company has chosen the tagline “Pretty. Freaking powerful” as the tagline – and it’s not too hard to see why.
NZ ISPs issue open letter to social media giants to discuss censorship
Content sharing platforms have a duty of care to proactively monitor for harmful content, act expeditiously to remove content which is flagged to them as illegal.
Partnership brings AI maths tutor to NZ schools
“AMY can understand why students make a mistake, and then teach them what they need straight away so they don't get stuck."
Polycom & Plantronics rebrand to Poly, a new UC powerhouse
The name change comes after last year’s Plantronics acquisition of Polycom, a deal that was worth US $2 billion.
Unencrypted Gearbest database leaves over 1.5mil shoppers’ records exposed
Depending on the countries and information requirements, the data could give hackers access to online government portals, banking apps, and health insurance records.