Story image

Microsoft acquires FieldOne for Dynamics offering

21 Jul 2015

Microsoft has acquired field service management solution provider FieldOne to bolster its Dynamics CRM offering.

The deal, for an undisclosed sum, comes four months after the two companies signed a strategic alliance to allow customers access to Dynamics and FIeldOne’s tools in ‘a single integrated package’.

Microsoft says field service management is a ‘specific but critically important area of customer service, providing companies with the ability to deliver end-to-end field service’.

Bob Stutz, Microsoft Dynamics CRM corporate vice president, says FieldOne is a ‘great fit’ for Dynamics CRM, adding to its customer service capabilities, which includes chat, knowledge management and self-service functionality from Parature, which Microsoft acquired in 2014.

“Like Parature, FieldOne is offered to customers as a cloud service,” Stutz says. “It’s built on Microsoft technology for fast integration, it already works great with other Microsoft productivity offerings like Office 365 and SharePoint, and has cross-platform capabilities, meaning it can work on different devices enhancing the mobile experience which is so critically important in field service management.”

Stutz says FieldOne was built from the ground up to leverage Dynamics CRM, enabling customers to take advantage of its capabilities ‘right away’.

He says the announcement reflects the investments Microsoft is making ‘to deliver true systems of intelligence – enhancing our current offerings with predictive learning and analytics to deliver an intelligent, proactive customer engagement solution.

“Field service businesses are aggressively trying to move away from a reactive break-fix model to a predictive service based model.

“With this acquisition, Microsoft can help companies tap the potential of predictive service by bringing together the powerful combination of FieldOne, Azure IoT and Cortana Analytics.

“That means that organizations can use insights that effectively provide servicing proactively while streamlining the provisioning of service to significantly reduce costs,” Stutz says.

Adobe, Microsoft and LinkedIn join forces to accelerate account-based experiences
“With these new account-based capabilities, marketing and sales teams will have increased alignment around the people and accounts they are engaging.” 
Winners of 2019 Adobe Experience Maker and Marketo Revvie Awards announced
The Adobe Experience Maker Awards recognise Adobe Experience Cloud customers and partners.
Adobe opens up marketing opportunities with Roku
Adobe and streaming TV platform Roku are now offering Adobe customers the ability to precisely target consumer audiences moving to over-the-top content (OTT).
Adobe Summit kicks off the future of customer experience in Las Vegas
“Today, at Adobe Summit, we unveiled significant new capabilities in Adobe Experience Cloud, including the introduction of Adobe Commerce Cloud and Marketo Engage, and general availability of Adobe Experience Platform.”
Interview: CloudBNE's world of AR, AI, and geospatial tech
“In New Zealand I used to hear, ‘we are so small; the market isn’t big enough…’ I often hear the same thing in Australia and even through parts of Asia.  Could we have launched CloudBNE in New Zealand? absolutely.”
NZ's aged care population held back by digital divide
Aged care facilities are slow to provide WiFi access for residents, and interviewees said they would like to see aged care operators provide more support.
‘Buy-now-pay-later’ taking consumer markets by storm
A new survey shows that young people are embracing this new method of purchasing, with over 1.5 million users in the last year in Australia alone.
Better data management: Whose job is it?
An Experian executive’s practical advice on how to structure data-management roles within a modern business environment.