Story image

New software takes business automation to 'entirely new level'

29 Sep 16

For many businesses, robotic automation software provides an opportunity to increase efficiency and reduce costs.

That's according to software company Pegasystems who explains that it's done by automating high volume and repetitive tasks that get in the way of delivering the best possible customer experience – which they've put into action.

In an industry first, the software company has launched an end-to-end automation platform that works to optimise business workloads with robotic automation, BPM and CRM.

Pega Robotic Automation amplifies the power of robotic process automation (RPA) with proven BPM and CRM to expand the potential of robotics in new ways.

It is Pegasystems understanding that businesses now have the flexibility to seamlessly use both RPA and BPM together across the organisation in any combination that works best for them.

Don Schuerman, CTO and vice president of Product Marketing at Pegasystems, says on its own, robotic automation has proven that it can deliver significant productivity gains for both employees and businesses. 

“But its true power results when it’s combined with other technologies to raise automation to an entirely new level, automating both core business functions and the ‘long tail’ of hard-to-automate tasks,” he says.  

The automation system also includes an enhanced management console that enables organisations to manage all of their robotic processes from a single location.

“With our market leading BPM and CRM solutions, Pega is in a unique position to realise this untapped potential to change the way our clients work and engage with their customers.”

DigiCert conquers Google's distrust of Symantec certs
“This could have been an extremely disruptive event to online commerce," comments DigiCert CEO John Merrill. 
Protecting organisations against internal fraud
Most companies tend to take a basic approach that focuses on numbers and compliance, without much room for grey areas or negotiation.
Telesmart to deliver Cloud Calling for Microsoft Teams
The integration will allow Telesmart’s Cloud Calling for Microsoft Teams to natively enable external voice connectivity from within Teams collaborative workflow environment.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."
52mil users affected by Google+’s second data breach
Google+ APIs will be shut down within the next 90 days, and the consumer platform will be disabled in April 2019 instead of August 2019 as originally planned.
GirlBoss wins 2018 YES Emerging Alumni of the Year Award
The people have spoken – GirlBoss CEO and founder Alexia Hilbertidou has been crowned this year’s Young Enterprise Scheme (YES) Emerging Alumni of the Year.
SingleSource scores R&D grant to explore digital identity over blockchain
Callaghan Innovation has awarded a $318,000 R&D grant to Auckland-based firm SingleSource, a company that applies risk scoring to digital identity.
IDC: Standalone VR headset shipments grow 428.6% in 3Q18
The VR headset market returned to growth in 3Q18 after four consecutive quarters of decline and now makes up 97% of the combined market.