Story image

NZ-based MyWave recognised as global market leader in AI tech

27 Jul 16

New Zealand-based MyWave has been named the 'technology market leader in the global intelligent assistant market' by Frost & Sullivan.

MyWave partnered with Saveawatt to develop an intelligent assistant that uses AI to the electricity retail market. Although it's in early release, it is being used as case development for brands in Australia and the UK.

“We’re absolutely delighted with Frost & Sullivan’s recognition. Particularly interesting is the importance that Frost & Sullivan’s director of consulting, Alexander Michael, places on artificial intelligence in his evaluation of MyWave," says MyWave’s CEO and co-founder, Geraldine McBride.

McBride explains how Michael's views about artificial intelligence and how intelligent assistants are 'the best' example of practical AI.

"In this context – and unlike its peers that have simply offered incremental upgrades of their legacy technologies – MyWave’s Frank is a wholly innovative solution," says Michael in his report.

McBride says that MyWave's application scope spans a range of vertical markets and applications, which is its differentiating advantage against competitors.

“MyWave is making particular inroads into the UK market and is currently in advanced negotiations with eight of the country’s most well-known brands spanning retail, finance, travel, and telecommunications,” Michael continues.

"When considering the use of intelligent assistant technologies, major brands are often concerned that they may become disenfranchised and lose control over the customer experience. Frank has emerged as the ideal solution to this challenge because it protects the brand equity of businesses and maintains end-customer mindshare," Michaels concludes.

How blockchain will impact NZ’s economy
Distributed ledgers and blockchain are anticipated to provide a positive uplift to New Zealand’s economy.
25% of malicious emails still make it through to recipients
Popular email security programmes may fail to detect as much as 25% of all emails with malicious or dangerous attachments, a study from Mimecast says.
Human value must be put back in marketing - report
“Digital is now so widely adopted that its novelty has worn off. In their attempt to declutter, people are being more selective about which products and services they incorporate into their daily lives."
Wine firm uses AR to tell its story right on the bottle
A Central Otago wine company is using augmented reality (AR) and a ‘digital first’ strategy to change the way it builds its brand and engages with customers.
DigiCert conquers Google's distrust of Symantec certs
“This could have been an extremely disruptive event to online commerce," comments DigiCert CEO John Merrill. 
Protecting organisations against internal fraud
Most companies tend to take a basic approach that focuses on numbers and compliance, without much room for grey areas or negotiation.
Telesmart to deliver Cloud Calling for Microsoft Teams
The integration will allow Telesmart’s Cloud Calling for Microsoft Teams to natively enable external voice connectivity from within Teams collaborative workflow environment.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."