Story image

NZ central and local Govt partnership deploy Promapp for quality management

25 Jan 18

GoShift, a partnership between New Zealand central and local government to improve performance, consistency and service delivery across the building consent system, has announced that it will deploy cloud-based Promapp business process management software to support the delivery of a quality management system (QMS).
 
The GoShift programme aims to deliver a common vision, goals, management framework and quality management for building consent processes across all participating councils in New Zealand.  

At present, more than 20 councils have signed up to GoShift, which is supported by the Ministry of Business, Innovation and Employment. 

Promapp will support the provision of GoShift’s centrally held QMS by providing the capability to standardise policy and procedures and enable individual councils to share resources and expert knowledge. 

GoShift will provide councils with benefits such as faster building consents through standardised forms, templates and checklists as well as its shared online services, data and resources.

Participating councils will be given a Promapp login so that they can contribute ideas and recommendations on an ongoing basis.

As GoShift business analyst Kate Fox explains, ”Ultimately, our aim is to improve council performance, consistency and the level of service which the community receives across the building consent system.  
 
“We wanted to make quality management simple and Promapp will enable this through its easy-to-use interface and the fact that robust processes will be easily accessible for teams to use and evolve over time.  We’re very excited about the potential for Promapp to drive quality management in the overall building consent process across New Zealand.”

Currently councils deal with the building consent application process differently.  

The aim of the shared, single QMS is to bring alignment to the building consent process and create a consistent experience for customers regardless of their location in New Zealand. 

A key feature of Promapp is its ability to support and encourage the continuous improvement of processes via a cloud-based collaborative process improvement approach which will enable individuals to recommend improvements and automatically share updates.  

This central store will become the repository for all building consent knowledge processes. 
Promapp has more than 110 local government customers across New Zealand and Australia.

Its Local Government Shared Process Library allows councils to share their process knowledge and experience with other councils enabling participating organisations to gain comprehensive insights into how other councils around Australia operate and manage their processes, performance and customer service.

Protecting organisations against internal fraud
Most companies tend to take a basic approach that focuses on numbers and compliance, without much room for grey areas or negotiation.
Telesmart to deliver Cloud Calling for Microsoft Teams
The integration will allow Telesmart’s Cloud Calling for Microsoft Teams to natively enable external voice connectivity from within Teams collaborative workflow environment.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."
52mil users affected by Google+’s second data breach
Google+ APIs will be shut down within the next 90 days, and the consumer platform will be disabled in April 2019 instead of August 2019 as originally planned.
GirlBoss wins 2018 YES Emerging Alumni of the Year Award
The people have spoken – GirlBoss CEO and founder Alexia Hilbertidou has been crowned this year’s Young Enterprise Scheme (YES) Emerging Alumni of the Year.
SingleSource scores R&D grant to explore digital identity over blockchain
Callaghan Innovation has awarded a $318,000 R&D grant to Auckland-based firm SingleSource, a company that applies risk scoring to digital identity.
IDC: Standalone VR headset shipments grow 428.6% in 3Q18
The VR headset market returned to growth in 3Q18 after four consecutive quarters of decline and now makes up 97% of the combined market.
Spark Lab launches free cybersecurity tool for SMBs
Spark Lab has launched a new tool that it hopes will help New Zealand’s small businesses understand their cybersecurity risks.