Story image

Salesforce announces Summer ‘17 update at Auckland Basecamp

31 Aug 2017

CRM software provider Salesforce has announced its 53rd product update during its Auckland Basecamp event at Sky City Event Centre today. 

The release is designed to empower New Zealand businesses to work faster and smarter, with expanded Lightning productivity benefits and Einstein intelligence. 

For sales professionals, Summer ‘17 provides greater productivity benefits with the new Gmail integration with Lightning.  

Sales teams can also work faster with new Lightning Dialer and Voice Mail Drop integration, new Lightning tools to automate contacts integration with Salesforce, and new insights into real-time sales trends to help close deals even faster.

For service professionals, Summer ‘17 makes it easy for agents to deliver top-quality service with the expansion of our Lightning integration.

The new Lightning Service Console improves agent productivity with new UI shortcuts and tools, making agents and customers happier. 

Also, Service Cloud setup and integration with other services like Knowledge and Communities is now faster and easier, improving productivity for all.

For marketers, Summer ‘17 helps customers get smarter about their brand and their data with the expansion of our Einstein integration, as seen through enhancements to Social Studio and Salesforce DMP.

With Social Studio Einstein Vision, customers can better understand their brand through the visual listening of images.

Salesforce DMP Einstein Segmentation helps customers more easily visualise all of their data and be able to drill down to what is truly important to take action.

For IT professionals, expanded Lightning features in Summer ‘17 help Admins and Developers integrate and manage App services across the Salesforce Platform, providing near real-time response to business and employee interactions.

New Lightning Data Service enables developers to build Lightning components faster and easier without APEX or SOQL. 

The Basecamp event also featured trailblazing customer stories from Fonterra, HazardCo, Spark Digital and Soul Machines. 

Need the perfect flatmate? AI can help
A Kiwi entrepreneur has developed a flatmate-finding service called Mogeo, which is an algorithm that matches people to the perfect flatmates.
GoCardless to double A/NZ team by end of year
With a successful E round of investment and continuing organic growth globally, the debit network platform company aims to expand its local presence.
NZ’s Maori innovators are on the rise
“More iwi investors need to recognise that these sectors will provide the high-value jobs our children need."
Phone ringing? This biohack wants you to bite down and ChewIt
So your phone’s ringing, but instead of swiping right or pushing a Bluetooth button you bite down on a tiny piece of tech that sits in your mouth.
How big data can revolutionise NZ’s hospitals
Miya Precision is being used across 17 wards and the emergency department at Palmerston North Hospital.
Time's up, tax dodgers: Multinational tech firms may soon pay their dues
Multinational tech and digital services firms may no longer have a free tax pass to operate in New Zealand. 
Spark’s new IoT network reaches 98% of New Zealand
Spark is the first company to confirm the nationwide completion of a Cat-M1 network in New Zealand.
WhatsApp users warned to change voicemail PINs
Attackers are allegedly gaining access to users’ WhatsApp accounts by using the default voicemail PIN to access voice authentication codes.