Job management company simPRO has rolled out a new VoIP phone solution for New Zealand trade service businesses.
According to simPRO chief technology officer Jonathan Eastgate, the new integration will provide a number of benefits for trade businesses that are looking to embrace the industry’s inevitable digital future.
Users can now take advantage of an inbuilt web phone instead of the traditional phone handsets of old, and without the need for third party phone software.
The move to VoIP is a product-first for simPRO, and they expect it to be popular in the New Zealand market.
The company says that many VoIP solutions currently available are limited by specific communication hardware requirements and ties to the New Zealand’s local telecom suppliers.
“VoIP provides a flexible, multi-functional solution that couldn’t be simpler to use. Without the need of a traditional telephone handset taking up space on the desk, users can make a call with a push of the mouse or keyboard and connect with people without any disruption to their workflow,” comments Eastgate.
“Incoming calls, re-directs and on-hold calls can all be coordinated on the screen, meaning you can continue to use your simPRO software on your computer while simultaneously speaking freely to colleagues, customers and contacts about important deals, affairs, meetings, files, documents and agendas.”
Eastgate adds that VoIP may be a popular method of streamlining business communications, the associated costs could significantly impact a company’s operation.
“VoIP can be much cheaper to incorporate than a traditional telephone line, which typically requires a business to be set up with a costly telecommunications deal,” he explains.
“It means that businesses that use VoIP need no longer worry about the reliability of their phone connection, the changing rates of their telco deal, and the cumbersome need for dedicated hardware.”
simPRO's VoIP service is provided to all clients at no charge - they simply continue with their existing VoIP service provider at existing rates whilst getting the benefits simPRO has brought through the integration.
“When using simPRO, the VoIP will draw information to produce caller IDs and maintain call logs which can be viewed in a browser window – all you need is the internet and a headset,” comments Eastgate.
“simPRO’s VoIP product is the very embodiment of job management and a great example of streamlining your processes to increase your profits and productivity.”
simPRO provides business management cloud solutions for the trade and specialty contracting industries; including security professionals, plumbers, electricians, HVAC, solar, data networking, and others.
The company has more than 4000 clients across New Zealand, Australia, the United States and the United Kingdom.