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Telecom offer shows faith in XT

03 Jun 10

Telecom is offering customers who sign up to an eligible 24-month
plan when purchasing any XT

mobile or Mobile Broadband T-Stick, the option to return the product
within 30 days

if they are not completely happy with their experience of XT
- and receive

a refund.


Telecom Head of Mobile Marketing Liz Wilson says the trial is
to demonstrate that the company has full confidence in the performance of the
XT Network.

The risk free trial is available to both individuals and small-medium
businesses, and to Telecom CDMA network customers upgrading to XT, as well as
new customers to Telecom.

Details of the XT Risk Free Trial

Customers purchasing a new XT handset or T-Stick, and
signing up to a 24-month term on one of the following plans are eligible for
the 30 day Risk Free Trial.

Eligible plans for Consumer, SME & Gen-i (Business
Corporate) customers are:

Consumer: One Rate 50, 100 & Talk & Text 300

Business: Business One Rate (excluding Share Plans),
Industry, Association and Team Builder plans.

Gen-I (Business Corporate): Corp Plans 0-6

The refund includes the amount customers paid for their
mobile or Mobile Broadband T-Stick, plus monthly plan charges and monthly
charges for Telecom Extras.

Telecom Extras include:

Text Extras:150, 600, 1500 & Text Anyone 2500

Data Extras: 20MB, 120MB, 240MB, 2GB, 4GB, and BlackBerry
data plans (30MB, 400MB & 1GB)

My Favourites: $6, $12, $18

The refund excludes all additional minutes, texts or data
charges above the monthly plan or Telecom Extra allocation.  It also excludes casual data or standard text
charges if no Extra is chosen, and chargeable downloaded content such as music
or games.

To get the refund, customers should return the mobile or
T-Stick with proof of purchase, to the place where they purchased the
device. The device should be in good
working order and in the original packaging. Customers choosing to return their
phone within the 30-day period will not be asked to pay a disconnection fee.

Full terms and conditions are available at