Story image

The need for change

01 Jun 2010

There comes a time in the life of every small-to-medium business owner or manager when you are going to look at the spreadsheets, the Word documents, the masses of email, the accounting program, the piles of paper pending filing, the sticky notes on the walls, the screens and the junior’s forehead and you are going to wonder, “How with all these systems in place, did we mess up?”

When the dust settles and your blood pressure drops, you are going to look for a solution. Initially, you will look for a classic quick-fix solution which will probably involve a few good swift kicks, a minor revision of existing business rules and an office tidy-up. Slowly but inevitably this will lead you to the second big question: “How with all these improved systems in place, did we mess up again?”

This question is a lot more painful than the first, and after a few rounds of ritual reviews and maybe a sacrifice or two,  you will come to the First Epiphany of Growth: “We need to REALLY change!” This time the pain is so bad that   money will be offered at the Altar of Effectiveness and you will buy some standard software, something like a new suite  of Microsoft’s Office and maybe a new computer. This will help a bit, and for a while you will be able to relax,  but inevitably…

This time you decide you are really going to bite the bullet. The question is, which bullet? CRM or ERP, or maybe a nice little modular EMS? Oran “I-don’t-quite-know-how-to-describe-it-but-it’s-what-we-do” system? Off the rack or made to measure?

You go window-shopping. You talk to your peers and trusted advisors, and maybe a few experts. You quickly learn that they are all talking different languages and you don’t understand any of them. You look at a few price tags and think that maybe sticky notes weren’t so bad after all. But the problem doesn’t go away.

So now you need to start framing up a few parameters to base a decision on: how much can you really afford to spend (that narrowed the field by half!), what do you really want it to do, how much of that is negotiable and what bits are deal-breakers? Maybe you decide you really need some help with this, but for that you are going to have to wait until the next issue… 

*Next month: Off-the-rack vs tailored solutions.

Security flaw in Xiaomi electric scooters could have deadly consequences
An attacker could target a rider, and then cause the scooter to suddenly brake or accelerate.
Four ways the technology landscape will change in 2019
Until now, organisations have only spoken about innovative technologies somewhat theoretically. This has left people without a solid understanding of how they will ultimately manifest in our work and personal lives.
IDC: Top 10 trends for NZ’s digital transformation
The CDO title is declining, 40% of us will be working with bots, the Net Promoter Score will be key to success, and more.
Kiwi partner named in HubSpot’s global top five
Hype & Dexter is an Auckland-based agency that specialises in providing organisations with marketing automation solutions.
Moustache Republic expands Aussie presence with new exec
The Kiwi digital commerce partner has appointed a Sydney-based director to oversee the expansion of the company’s Australian footprint.
Epson’s new EcoTank range with two years printing per tank
With 11 new EcoTank printers that give an average user two years of printing and cost just $17.99/colour to refill, Epson is ready to change the game.
Te reo Māori goes global via language app called Drops
If you’re keen to learn a few words of Māori – or as much as 90% of the language, you may want to check out an Android and iOS app called Drops.
Reckon Group announces a steady profit in 2018
Reckon continued its investment in growth throughout the year with a development spend of $14.3 million.