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Vadacom and Connect NZ unite to deliver Kiwi SMEs smarter phone systems

28 Sep 2015

Connect NZ, the specialist voice, video and IT company for New Zealand small and medium sized businesses (SMEs), have scored a coup for their clients through a new partnership with Kiwi cloud PBX phone system provider Vadacom.

Two NZ specialists join forces to help SMEs achieve more

Connect NZ wanted to help SMEs achieve more with their technology by offering a unique, NZ owned and developed, cloud voice solution that integrates with their existing video and IT products.

Karl Rosnell, Connect NZ CEO, says, “We’ve been impressed with Vadacom’s clear understanding of the needs of Kiwi SMEs and how that drives the constant development of their system. Because we’re working directly with their technical team, integrating Vadacom’s system with our clients’ other technology couldn’t be easier.”

“We pride ourselves on implementing seamlessly integrated technology solutions, so any new partner really needs to be at the top of their game - and that’s exactly where we see Vadacom,” adds Rosnell.

Aaron Ridgway, Vadacom CEO, commented, “Connect NZ is a real Kiwi technology success story. They are trusted by thousands of SMEs for their technology requirements, so we’re delighted that Vadacom is now a key part of the Connect NZ offering.” 

What SMEs need from phones

NZ SMEs typically have three goals for their phone system: to improve their staff’s productivity, particularly when away from the office, to enable them to provide great customer service, and to keep costs down.

The Vadacom cloud-based phone system has been built to deliver these and more, including:

  • Easy to configure automated call forwarding – no more phone tag
  • Mobile conference calling
  • National internal calls at local landline prices
  • The ability to call mobile phones at landline prices
  • Savings on international calls.

‘ConnectMe’, Vadacom’s unique mobile PBX user interface blows customers away with its ease of use and functionality like call transferring, users being able to set their own availability to take calls, and call recording.

Staff members’ mobile phones can even be included in hunt groups and call queues. This all contributes to improving customer service, saving time and reducing the cost of doing business - no matter what business you are in.

Why did Connect NZ choose Vadacom?

The Vadacom VoIP PBX is an easy to configure and use multi-tenant solution, available from a simple monthly price per user, with no upfront costs.

Businesses are now really getting into cloud based services and looking at how they can reduce CAPEX spend; the Vadacom system can be funded entirely as an operating expense.

Vadacom has a 10 year history of delivering and has a solid base of great customers, ranging from hundreds of New Zealand SMEs, though to household names such as Xero and 2degrees.

This wide experience, combined with the agility that comes from their relatively small size compared to the overseas based operators, has enabled Vadacom to deliver a phone system that gives SMEs the productivity features of large company phone systems, but without the enterprise price tag.

Another attraction of the Vadacom system is its flexibility in terms of scale - adding new staff members is easy. If a client opens a new branch - whether on the other side of town, or the other side of the world; it’s straightforward to integrate it into their phone system. And should things need to be scaled back, the hardware-free system makes this fast and painless.

Making phone systems easy since 1990

Connect NZ are no stranger themselves to the phone system needs of Kiwi SMEs - they’ve been selling them since deregulation of the industry in 1990; in fact Connect NZ maintain the largest Avaya, ShoreTel and Panasonic customer bases in New Zealand.

“NZ businesses waste hours of time and thousands of dollars on old-style phone systems from dinosaur providers,” says Rosnell. “We’re dedicated to helping Kiwi companies thrive through bringing the best voice, IT and video solutions together and making the technology easy to install and use.”

Vadacom - New Zealand’s cloud telephony innovators

Vadacom was founded in 2005 and became New Zealand’s first SIP Trunks integrator, expanding to become a phone system software development company in 2010. The company provides innovative phone system technology to more than 500 workplaces across NZ and Australia.

Connect NZ - 35 years of serving the technology needs of Kiwi businesses

Connect NZ has been in business for over 35 years designing, supplying, installing and supporting technology New Zealand-wide from four locations, yet they are small enough to be able to focus on the individual needs of their clients.

They have more than 180 specialists with expertise in areas including unified communications, document management, information technology, audio visual technology, and support services.

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