Story image

Z Energy’s customer fuel management database breached

28 Jun 18

Wellington-based fuel company Z Energy has fronted about a data breach its Z Card online database suffered.

The company said in a statement that it was informed on June 27 that customer data from its Z Card online database (ZCOL) was accessed by a third party in late November 2017. 

The Z Card system enables the customer to manage their fleets directly, rather than through requests to a call centre.

The third party found a way to get unauthorised access to the part of the database that holds data about customer fleets such as names, addresses, registrations numbers, vehicle types and Z Card credit limits.

Z says it believes the data accessed does not include bank details or other information that would put customer finances directly at risk, as these customer details were not held within the system that was accessed for security reasons.

After being informed of the privacy breach, Z let affected customers know that their data may have been accessed and has alerted the Privacy Commission to the incident yesterday.

The company says that the system concerned is no longer in operation having been closed on 15 December 2017.

Z has built a new Z Card online website that has been tested repeatedly to ensure customer data is secure and engaged an external provider to commence penetration testing across all of Z’s customer-facing systems to immediately assess for any vulnerabilities.

Z also operates Caltex Star Card, which has an online system with very similar characteristics to that of the former ZCOL system.

As a precaution, Z is taking this system down with immediate effect, until the company can be confident it does not exhibit the same vulnerabilities.

“Z takes its data privacy responsibility and threats to cyber security very seriously and is taking steps to ensure that the company learns from this incident,” the company says. 

How blockchain will impact NZ’s economy
Distributed ledgers and blockchain are anticipated to provide a positive uplift to New Zealand’s economy.
25% of malicious emails still make it through to recipients
Popular email security programmes may fail to detect as much as 25% of all emails with malicious or dangerous attachments, a study from Mimecast says.
Human value must be put back in marketing - report
“Digital is now so widely adopted that its novelty has worn off. In their attempt to declutter, people are being more selective about which products and services they incorporate into their daily lives."
Wine firm uses AR to tell its story right on the bottle
A Central Otago wine company is using augmented reality (AR) and a ‘digital first’ strategy to change the way it builds its brand and engages with customers.
DigiCert conquers Google's distrust of Symantec certs
“This could have been an extremely disruptive event to online commerce," comments DigiCert CEO John Merrill. 
Protecting organisations against internal fraud
Most companies tend to take a basic approach that focuses on numbers and compliance, without much room for grey areas or negotiation.
Telesmart to deliver Cloud Calling for Microsoft Teams
The integration will allow Telesmart’s Cloud Calling for Microsoft Teams to natively enable external voice connectivity from within Teams collaborative workflow environment.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."