Results:

As the world starts to rebuild and reinvent itself, being proactive and implementing new methods of digital practice is essential to securing a position as a leading business in the new normal. More

New customer experience technologies & tools could help organisations in many different ways.More

The Rapid Response Virtual Agent tool streamlines customer interaction with its Contact Center AI, which provides a ‘first line of response’ through conversational self-service support via chat or over the phone.More

"Due to precautionary measures in New Zealand and internationally, our customer care teams are managing the impacts of COVID-19 while dealing with higher call volumes."More

“We look forward to continuing to work with Soul Machines as it scales and realises its global aspirations.”More

With changing demands from both internal and external customers, CFOs are having to invest in emerging technologies and capabilities to meet demands."More

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.More

Software still isn’t solving basic issues that have long given customer-facing employees headaches.More

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.More

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.More

“Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs. This enables customers to streamline business processes, efficiently schedule jobs and improve customer service - all from one pane of glass.”More

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.More

The robots are coming, but they should be welcomed with open arms, rather than fear and trepidation.More

Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.More

Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.More

"With DOM Pizza Checker keeping an ‘eye’ on product quality, our customers can have greater confidence that their pizza will look as it should - and if it doesn’t, we’ll make it right by making it again."More

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.More

Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.More

Qlik has this week announced enhancements and expansions to its customer success programs as the company realigns its core mission as a SaaS-first organisation.More

“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."More

Oracle announced the availability of Oracle Digital Assistant, enabling companies to build personalised digital assistants to help employees work smarter and more productively. More

"Businesses cannot neglect the fact that on the other side of each transaction is a human being. And for some interactions, the most effective way to help a human being is with another."More

"Despite giving the end-consumer the convenient services they demand, associations with unjust work practices can ultimately come back to bite companies where it hurts most."More

In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.More