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Despite the clear need for investment in such technology, CEOs and CFOs looking to improve their bottom line may seek to cut their overall technology spend. Why?More

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.More

“The success of any business is measured by the success of its customers and the results it can help them to achieve.”More

Qurious.io uses artificial intelligence to help customer service employees deal with customers.More

EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company’s global presence.More

Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.More

“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."More

There could not be a better way to get at the heart of this topic than hearing from the experts whose mission it is to make sure customer service is the best of the best.More

Blue Prism Service Assist is designed to improve customer contact centres and call centre agent productivity, by delivering real-time 360-degree view of all customer interactions. More

Today, AI is serving almost every industry. From finance to medical, there is no business that can’t benefit from these new systems. Here’s what it can do for your business. More

Avaya’s Device as a Service offering complements the Avaya Subscription program, which is designed to equip customers with the devices required to maximise the potential of this software, and enabling customers to purchase them in the same flexible, predictable manner. More

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.More

“Fintech is meeting growing demand for on-the-go service, it is speeding up the advance of global financial inclusion which helps social advancement around the world, plus costs are lowered and the client experience is enhanced.”More

As the world starts to rebuild and reinvent itself, being proactive and implementing new methods of digital practice is essential to securing a position as a leading business in the new normal. More

New customer experience technologies & tools could help organisations in many different ways.More

The Rapid Response Virtual Agent tool streamlines customer interaction with its Contact Center AI, which provides a ‘first line of response’ through conversational self-service support via chat or over the phone.More

"Due to precautionary measures in New Zealand and internationally, our customer care teams are managing the impacts of COVID-19 while dealing with higher call volumes."More

“We look forward to continuing to work with Soul Machines as it scales and realises its global aspirations.”More

With changing demands from both internal and external customers, CFOs are having to invest in emerging technologies and capabilities to meet demands."More

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.More

Software still isn’t solving basic issues that have long given customer-facing employees headaches.More

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.More

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.More

“Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs. This enables customers to streamline business processes, efficiently schedule jobs and improve customer service - all from one pane of glass.”More