eCommerceNews New Zealand - Technology news for digital commerce decision-makers

Customer service stories

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SBM marketing agency unveils new advanced studios in Melbourne
Yesterday
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digital marketing
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social media
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collaboration
Full-service marketing agency, SBM, launches its state-of-the-art studios in Moorabbin, Melbourne, to bolster its commitment to enhanced customer service and regional presence.
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ASUS announces winners of 2023 Business Partner Awards
Last week
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asus
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asi solutions
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customer service
ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.
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Kingston Technology retains top spot in 2023 SSD market share
Last week
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kingston
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customer service
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ssd storage
Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.
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Australian fleet managers embrace tech to combat rising costs
Last week
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fleet management
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productivity
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gps
Amid expanding operational costs, Australian fleet managers increasingly adopt GPS fleet tracking and other tech solutions, significantly reducing fuel, labour, and maintenance costs, the 2024 Fleet Technology Trends Report reveals.
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The benefits and risks of Artificial Intelligence
Last week
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ai
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customer service
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it spending
AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.
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Telcom announces Elliott Mueller as CEO & Steve Best as Non-Executive Director
This month
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customer service
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wholesale
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bt
Manchester's Telcom appoints Elliott Mueller as CEO and Steve Best as Non-Executive Director, bolstering its leadership team with their considerable telecoms sector experience.
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IWD 2024: Navigating the tech landscape to fulfil customer needs
This month
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dei
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customer service
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it industry
Bianca Ipscwitz narrates her experiences navigating the dynamic and exciting tech industry to meet diverse customer needs.
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Jason W. Adkins to take over as Bluebird Network CEO in 2024
This month
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customer service
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mba
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economics
Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.
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Derby Council & ICS.AI boost AI transformation with GBP £7m project
This month
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ai
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information management
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digital assistants
Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.
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Yellow.ai unveils Email Automation feature for streamlined support
This month
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cx
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salesforce
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sap
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
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Sabio leadership: My journey of growth and inspiration
This month
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ai
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leadership
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london
The Sabio CEO recounts the company's rise from a small UK-based team to a global leader in contact centre solutions, predicated on innovation and a strong people-centred ethos.
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Launtel secures deal to boost Australia's NBN resilience
This month
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customer service
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accc
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nbn
Launtel secures a $5m Superloop contract for internet service enhancements, marking a significant expansion stride and a boost for Australia's NBN customers.
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Teradata's ClearScape Analytics boosts profitability, study reveals
This month
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ml
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ai
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customer service
Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.
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Maxis announces enhanced collaboration with Google Cloud for GenAI expansion
Last month
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bi
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data analytics
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digital transformation
Maxis expands strategic partnership with Google Cloud to integrate generative artificial intelligence within its operations, aiming to digitally transform enterprise businesses.
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Exclusive: How AI Voice Integration is evolving with SecureCo
Last month
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cx
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wfh
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martech
SecureCo spearheads the integration of AI voices in the telecoms sector, transforming customer service with innovations like their game-changing Intelligent Voice Gateway.
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Conferma announces major rebranding to enhance global business connectivity
Last month
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digital transformation
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connectivity
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customer service
Virtual card tech pioneer, Conferma, has launched a significant rebrand to enable global businesses to connect and conduct business with ease, following acquisitions by Sabre and Mastercard.
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WesTrac boosts productivity with automated picking system at NSW warehouse
Last month
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inventory management systems
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customer service
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productivity
WesTrac, a leading Caterpillar equipment dealer, boosts productivity at its critical Tomago warehouse in NSW, leveraging Dematic's AI-powered Automated Piece Picking System.
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How manufacturers can use real-time data to shape better business strategies
Last month
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cx
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martech
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erp
Amidst surging inflation in Australia, manufacturers can use real-time data and ERP systems to shape fluid, effective business strategies.
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How Australian businesses can transform customer interaction
Last month
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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The departure of Sparks cybersecurity leader Josh Bahlman
Last month
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advanced persistent threat protection
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cybersecurity
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customer service
Josh Bahlman, esteemed leader of Spark New Zealand's Cyber Defence and Technology Architecture teams, has resigned after a significant ten-year tenure.
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Confronting fears is the first step to enterprise AI adoption
Last month
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edutech
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it training
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ml
IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.
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What’s behind the tech revolution transforming Australian retail
Last month
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byod
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mobility
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mdm
Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .
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Utilising AI voice technology to exceed Australian customer demands
Last month
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big data
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bi
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cx
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
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'Medigate by Claroty' clinches Best in KLAS award for fourth year
Last month
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it in healthcare
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cybersecurity
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awards
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.