EX / Employee Experience stories

Qualtrics, renowned experience management firm, welcomes Gurdeep Singh Pall as its first-ever President of AI Strategy. The former Microsoft executive will steer the AI-enriched evolution of experience management for customers and employees.

Business growth can be optimised by adopting an agile HR approach, enhancing speed and flexibility in response to global market shifts, according to a study and leading companies' practices.

Coveo introduces two new GenAI business applications to optimise digital customer and employee experience journeys, leveraging AI for personalised and efficient services.

RingCentral introduces RingEX, an innovative business phone system utilising their proprietary RingSense AI tech, aiming to enhance workplace productivity and streamline communications.

Health and wellbeing providers Vivup and Perkbox reveal a merger backed by Great Hill Partners, striving for an all-in-one solution for UK employee benefits and wellbeing.

Oracle is integrating generative AI into its Fusion Cloud Applications Suite to improve decision-making and user experience.

The majority of Singaporean professionals have voiced strong preferences for hybrid or entirely remote work, despite company endeavors to increase office attendance, a Global Workplace Guide survey reveals.

Oracle debuts generative AI features designed to enhance decision-making and user experiences across its Fusion Cloud Applications Suite, showcased at Oracle CloudWorld London.

Nearly half of global companies take over six months to employ a qualified cybersecurity professional, a Kaspersky study reveals.

Medallia, a global leader in customer and employee experience, appoints industry veteran, Ben Brewer, as its new Chief Revenue Officer, leveraging his extensive experience in tech firms.

Sejal Patel Daswani has been appointed as chief people officer by shift worker platform Deputy, increasing women in senior roles to 80%, signalling significant gender shift in the C-suite.

IPI, a London-based tech firm, becomes the first UK partner to receive Avaya's cloud specialisation accreditation, places the tech firm in a unique position to assist businesses transitioning to Avaya's cloud-based platform.

Kerzner Group has unveiled iKonnect, Unily's new mobile-first app, revolutionising internal communications for the 70% of its 15,000-strong workforce who are frontline employees without regular access to computers.

Contact centre specialist, IPI, has appointed seasoned industry professional Steve Winningham as its non-exec chairman to facilitate its future growth following an investment by Ethos Partners.

Medallia reveals four AI innovations at its Experience 24 conference, offering game-changing methods of personalising customer and employee experiences.

New research by Morgan McKinley reveals Singapore's tech growth held back in 2023 due to a shortage of skilled candidates, with 76% of hirers finding recruitment competitive.

BeyondTrust reports notable growth in 2023, with over 80% recurring revenue and approximately 40% subscription ARR growth, bolstered by industry-leading customer satisfaction and retention rates.

Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.

Dell Technologies unveils new intelligent headsets equipped with advanced AI technology, enhancing productivity and communication in the evolving landscape of hybrid work.

Amid the 2023 'Year of the Great Office Return', 92% of UK firms enacted mandatory in-office policies leading to 40% reinstating a full workweek, despite notable commuting costs and disruptions.

ECI Software Solutions bags Great Place To Work 2024 certification for the sixth year running in the US and three consecutive years in five other countries, affirming its top employer status.

Generative AI looks set to dominate 2024 as enterprises increase their core IT spend on its solutions, with a renewal of basic security measures and drive for ROI amid emergent trends such as smart cloud strategies and digital workplace technologies.

Survey reveals 44% of Aussie workers regularly fail to claim expense reimbursements, missing out on billions and increasing workplace stress.

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