The latest in entrepreneurial technology news for Kiwis
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What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Millions wasted on poor knowledge management solutions
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Freshworks expands local product hosting on Sydney data centre
Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.
Freshworks enhances its AI-powered Omnibot
“The predictive engagement engine by Freshworks helps sales personnel identify and capitalise on opportunities."
Freshworks launches first APAC data center in Sydney
The new data center brings added security for APAC customers.
Freshworks launch messaging product for customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Freshworks makes new position to bring in ex Akamai managing director
Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.
Freshworks acquires startup's chatbot-building platform
Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.