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IT service management / ITSM stories
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Transitioning from ITIL v3 certification to ITIL 4
A handy guide for professionals explaining how existing certifications translates to the new syllabus.
Ivanti extends ESM automation capabilities with latest additions
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
"The pandemic has brought IT organisations to the front line from the back office overnight."
IT services industry to have a 'dismal' 2020
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
Axios Systems bolsters University of Canterbury's IT service management
“The Axios Systems team had clearly addressed the requirements set out in our RFP Documentation. Not only did they answer the question of assyst’s capability, but also commented on how we could expand the use of the same functionality in the future phases of our implementation."
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine has announced general availability of new enterprise service management (ESM) capabilities within its on-premise version of ITSM solution, ServiceDesk Plus.
Interview: Ivanti 'gets serious' about Kiwi market
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
YOU'RE INVITED: Fresh way to master IT service management
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
Moving from blame to predictability – Service Modelling
Director of KKC and IT Consultant, Grant Scurrah has the solution to the “blame game”.
Is SIAM the white knight for IT service management?
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
The Global Financial Crisis was bloody good for business – Ipswitch
Shocked, horrified and broke thanks to the global financial crisis? Not if you’re tools vendor Ipswitch, which reckons the snazzily-TLA’d blowout was good for business.
CIO? You need to get radical, dude
It’s pretty hard to get excited about IT service management, mainly because it isn’t that thrilling...
What keeps CIOs awake at night?
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.
ViFX introduces new ITSM solution to NZ market
Software to manage IT is practically as old as the industry itself...
Unisys releases cloud-based ITSM
Unisys has released a suite of cloud-based IT Service management solutions (ITSM) solutions, including remedy-as-a-service, an ITSM toolset delivered through a software-as-a-service model.
Unisys disputes Fujitsu ISO 20000 claim
Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.
TelstraClear upgrades IT service management
BMC Software brought in to integrate a broad range of cost-effective IT services.
Can you manage?
IT service management projects should not be undertaken lightly, but bring great benefits when done right.
Conference packs four days into two
The recession might have hit contact centres and IT helpdesks, but it has helped make two annual conferences "more action packed" according to organisers.
Service with a smile
The smart way to consolidate IT management.