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The tool utilises intelligence voice detection capabilities to let enterprises identify if callers are over the age of 65 and, if so, prioritise their call, get them to a live agent for service and better protect them from fraud.More

As COVID-19 has dramatically changed the way in which business is done, users and customers have flocked to the contact centres of organisations around the world, which have subsequently and understandably buckled under the pressure.More

A recent Nuance survey found 1 in 4 people have fallen victim to fraud in the last twelve months, each person losing an average of $2,000 due to inefficient passwords.More

Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.More

Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.More

“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."More

Nuance Communications has crunched the numbers and discovered that it has prevented more than US$1 billion worth of fraud from being passed on to users of its Nuance Security Suite.More

Nuance Communications announced a new technology bundle that supposedly helps enterprises with Agent AI.More

Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.More

The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.More

Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.More

Nuance has formed a strategic partnership with Lexmark to provide document imaging solutions in New Zealand and worldwide.More

Nuance’s enterprise speech recognition solutions just got a little smarter with the addition of a next-gen speech engine, leveraging deep learning.More

From mid-2017, ANZ customers will be able to use their voice to transfer more than $1000 through ANZ’s mobile apps.More

Printing can be an expensive exercise - fortunately, there are a number of opportunities to reduce the costs, in some cases dramatically.More

​Nuance Communications recently announced Dragon Legal New Zealand, an enterprise-ready speech recognition software targeted at legal professionals.More

'Exponential' growth prompts Nuance Communications Australia to sign Dicker Data as a distributor for the Australian market.More

Nuance Communications will ramp up their channel efforts in 2014, spearheaded by a new Channel Program roll-out.More

Nuance Communications ranked number one in global document capture software market share, for the fourth consecutive year...More

Nuance PDF Converter Professional 8 is a well-known alternative to Adobe’s PDF offering.More

Pitching itself as having 99% accuracy out of the box, Nuance’s Dragon NaturallySpeaking 12 claims to perform reasonably well if training is completed and the appropriate corrections are made.More

Speech and imaging software company hopes new ANZ MD Gordon Clubb can draw on three decades of experience to drive local success across the region.More

Partners offered prizes for performance in new points-based rewards program.More

Nuance updates OmniPage Professional with scan-to-cloud functionalityMore