The latest in entrepreneurial technology news for Kiwis
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Business rushing CX programs, says Qualtrics
"While most companies recognise the importance of keeping customers at the forefront of everything they do, few have been able to do so effectively."
Qualtrics and iModerate partner to deliver more data insight
Qualtrics has entered into a partnership with insights firm iModerate in a move the hopes to deliver better data insights to organisations.
More organisations adopting 360-degree assessment reviews
"If the purpose of a 360-degree review process is not made clear to an employee up front, it can lead to uncertainty and concern for the employee."
Aussies in it for the money
A new survey has found salary as the top consideration for Australians when looking for work. Interestingly, Aussies are also the least productive.
Have you heard? Customer experience is where it's at
“Creating an exceptional customer experience isn’t easy but it does deliver real benefits through improved customer loyalty and increased revenues."
Data analytics, mobility and cloud accelerating business decisions
Mobility, social media, and other new technology provide increasingly-flexible platforms with which to find the right engagement methodology."
How do tech CEOs really view gender diversity?
One of the primary barriers is the belief that enough qualified female candidates do not exist.
Employees are the heart of your business, but are they happy?
"Measuring employee engagement is important to help maintain engagement levels and identify opportunities to improve engagement."
Analytics not enough, according to expert
“Website analytics can tell you a great deal about what happened but not why those things happened.”