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NZ telco industry welcomes ComCom review into dispute resolution scheme
"We hope this review process results in a strengthened TDR scheme that is able to help even more New Zealanders if they encounter issues with their telecommunications services."
NZ telco industry's two golden rules for avoiding phone scams
“If something doesn’t feel right it probably isn’t. Hang up and report the call to your phone provider.”
NZ Telco Forum responds to ComCom report complaint numbers
Earlier this week, a Commerce Commission report stated that telecommunications had the most complaints of any industry - the TCF isn’t convinced.
NZ telco industry focussed on improving customer service
“Constant improvement in customer service is a key factor in customer retention and is something that the individual companies work hard to improve."
Unsuspecting Kiwis aid thieves: The dangers of buying ‘discount’ phones from Facebook groups
Caveat emptor: “If a price seems too good to be true, it usually is..."
TCF welcomes ComCom telco report
"A high level of investment has enabled huge growth in usage of internet services by consumers and businesses."
Kiwis transfer their millionth mobile number
“Number portability is key to the competition between telecommunications service providers."
Mobile phone blacklist turns one
Spark, Vodafone and 2Degrees have been working closely together to ensure that mobile devices reported lost or stolen are blocked across all the mobile networks.
Mobile number ‘ports’ to hit 500,000
TCF figures show a huge proportion of shifting customers are being claimed by 2degrees.
Telcos agree to additional compliance measure
TCF members to self-certify compliance to industry regulations, with companies breaching rules to be 'named and shamed'.
Why Crown Fibre Holdings must go
New ICT minister Amy Adams has been handed the opportunity to stamp out perceived government empire building.
Telcos agree to allow payments via phone bills
Telecommunications Carriers' Forum working party develops trusted mobile payments framework.
Telco group issues fraud warning for businesses
PABX phone hackers rack up thousands in toll calls via kiwi companies.
Telecom under attack from Labour
ICT spokesperson assaults telco for UFB bid, monopolistic practices.
TelstraClear boss bites back at NBR
"But we do not feel a need to participate in any form of chief executives’ club, especially if it does not have any customer focus to it."
CEO group to merge with Telco forum
The industry is facing 'significant transformation' due to UFB.
Vodafone loses head of public policy
Replacement being sought after Hayden Glass hands his notice in.
UFB draft released to the public
A major milestone has been reached in New Zealand's quest for ultra fast broadband.