Story image

Microsoft survey: Businesses that ignore latest tech hurt their workers

30 Aug 2018

Businesses that provide employees access to the latest technologies are making work productivity a lot simpler – but according to a new Microsoft survey, those businesses are squarely in the minority.

Over in Australia, only 25% of firstline workers (those that interact directly with customers) say that access to the latest tech is a workplace benefit that all employees can use.

What’s more, 19% say their workplace offers outdated devices (devices without wireless connectivity) and 12% say their workplace offers no devices at all.

Workplaces that do provide the latest technology are more likely to boost employee engagement and satisfaction, as well as better customer service.

Respondents believe that the latest technology can provide smarter and simpler tools for daily tasks (56%), operations and workflow streamlining (47%) and a rise in teamwork and collaboration (41%).

“By providing devices that motivate, engage and empower firstline workers, companies are spurring innovation and competitiveness,” comments Microsoft’s head of Surface Devices Product Marketing, Adam Pollington.

Firstline workers and business managers also expect that connected portable devices will improve communication amongst staff in their department (39%) and from those in other departments (38%).

According to Microsoft, the survey findings show that digital transformation has potential to shape workforce enablement, particularly through the use of the latest devices.

“The study is particularly significant given that firstline workers make up the largest part of the global employee base (80%, or two billion people worldwide) yet their voice is often missing in the growing conversation about –  and investment in – digital transformation,” Microsoft says.

While digital transformation spending will reach $1.7 trillion worldwide by the end of 2019 according to IDC, very little investment has been directed towards workers.

Gartner says that just 10 per cent of IT mobile and endpoint resources are dedicated to enabling those workers.

“Our research suggests a greater focus on digitally enabling firstline workers will help improve engagement and productivity, at a time when they’re feeling pressured to perform,” Pollington says.

The online survey of 1000 firstline workers and business managers in Australia across industries including retail, manufacturing, public sector, private health and medical services was conducted by research firm YouGov in August 2018.

The research defines ‘latest devices’ as any cloud connected device which easily and securely interacts with other devices and networks from anywhere, while an ‘outdated device’ is one without such connectivity or which requires a hard wire or direct line connection.

Hands-on review: Playing the long game with the The iPhone XR
The red XR is a rare case of having a phone that’s ‘too pretty to be covered’ - and it’s not hard to see why.
What the future of fibre looks like in NZ
The Commerce Commission has released its emerging views paper on the rules, requirements and processes which will underpin the new regulatory regime for New Zealand’s fibre networks.
Gen Z confidence in the economy is on the decline
Businesses need to work hard to improve their reputations.
Why NZ businesses have less than two years to adopt digital before disruption hits
Research found that digital disruption is already impacting two-thirds of New Zealand organisations.
Infratil seeks clearance to acquire up to 50% stake in Vodafone NZ
The commission will give clearance to a proposed merger if they are satisfied that the merger is unlikely to have the effect of substantially lessening competition in a market.
Hands-on review: MiniTool Power Data Recovery Software
I came across a wee gem of advice when researching the world of data recovery. As soon as you get that sinking feeling and realise you’ve lost a file, stop using your computer.
Deepfakes the 'next wave of concern' - but can law really stomp it out?
Enforcing the existing law will be difficult enough, and it is not clear that any new law would be able to do better. Overseas attempts to draft law for deepfakes have been seriously criticised.
Acquia delivers open source framework for contextual commerce
The framework connects the Drupal open source web content management system with e-commerce platforms from Acquia partners.